General & Ordering

What is your warranty policy?

All VEGER power banks come with a comprehensive manufacturer's warranty covering defects in materials and workmanship. Standard warranty coverage is 24 months from the date of purchase. If your power bank experiences any manufacturing defects during this period, it will be repaired or replaced free of charge by the manufacturer. Please note that the warranty does not cover damage from misuse, accidents, unauthorized modifications, or normal wear and tear. To initiate a warranty claim, please contact our support team with your proof of purchase and a description of the issue, and we will facilitate the process with VEGER.

What is your return policy?

We want you to be completely satisfied with your VEGER power bank purchase. If you're not happy with your purchase for any reason, you may return it within 14 days of delivery for a full refund. The product must be in new, unused condition with all original packaging and accessories included. To start a return, please contact our customer support team via the "Contact Us" form for a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

How long does shipping take?

Standard shipping typically takes 1-3 business days within Estonia and Latvia, 3-5 business days to Lithuania and 5-7 business days to France. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real-time. Please note that processing time is typically 1-2 business days before your order ships.

Do you ship internationally?

Yes! We ship VEGER power banks throughout Estonia and to Latvia, Lithuania and France. International shipping times and costs vary depending on your destination and chosen shipping method.

Capacity & Charging

What does mAh mean and how much do I need?

mAh stands for milliamp-hours, which measures battery capacity—essentially how much energy the power bank can store. Higher mAh means more charges for your devices. As a general guide: 5,000mAh provides about 1-1.5 smartphone charges (ideal for emergency backup), 10,000mAh provides about 2-3 smartphone charges (perfect for daily use), 20,000mAh provides about 4-5 smartphone charges or 1 laptop charge (great for travel), and 50,000mAh+ provides week-long power for multiple devices (essential for outdoor adventures and emergencies). Consider your usage: occasional backup users should choose 5,000-10,000mAh, daily commuters should choose 10,000-20,000mAh, frequent travelers and professionals should choose 20,000-25,000mAh, and outdoor enthusiasts and emergency preparedness should choose 50,000mAh+.

What is the difference between advertised capacity and usable capacity?

The advertised capacity (like 10,000mAh) represents the total energy stored in the battery cells at 3.7V. However, your devices charge at 5V or higher, requiring voltage conversion that results in energy loss (typically 30-40%). Additionally, the power bank's internal circuitry consumes a small amount of energy. This means a 10,000mAh power bank delivers approximately 6,000-7,000mAh of usable capacity to your devices. This isn't a defect—it's normal physics that applies to all power banks regardless of brand. VEGER's product descriptions provide realistic, real-world charging estimates based on actual usable capacity, so you know exactly what to expect.

What is fast charging (Power Delivery & Quick Charge)?

Fast charging technologies like Power Delivery (PD) and Quick Charge (QC) dramatically reduce charging time by intelligently delivering higher power levels to compatible devices. Traditional charging provides 5W-10W, taking 2-3 hours for a full phone charge, while fast charging provides 18W-100W+, charging phones to 50% in 30 minutes or less. Power Delivery (PD) is a universal standard that works with iPhone, Samsung, Google Pixel, and many laptops—VEGER's PD power banks deliver 20W-100W depending on the model. Quick Charge 3.0 is Qualcomm's technology optimized for Android devices—it's compatible with Samsung Galaxy, Google Pixel, and many other Android phones. All VEGER fast-charging power banks automatically detect your device and deliver the optimal charging speed—no special settings required.

How long does it take to recharge a power bank?

Recharge time depends on the power bank's capacity and the input power you're using. Here's what to expect: 5,000mAh power banks take 2-3 hours with a standard charger, 10,000mAh power banks take 3-5 hours with USB-C PD (2-3 hours with fast charging), 20,000mAh power banks take 5-7 hours with standard charger (2-3 hours with 45W+ fast charging), and 50,000mAh+ power banks take 10-15 hours. For fastest recharging, use a USB-C Power Delivery wall charger (18W or higher) with USB-C input models. Many VEGER power banks support fast recharging—check your product specifications for "PD Input" to confirm fast-charging capability.

Compatibility

Will a VEGER power bank work with my specific device (iPhone, Samsung, etc.)?

Yes! All VEGER power banks are universally compatible with virtually all USB-charged devices. For iPhones, VEGER's Lightning connector models (PlugOn-L, Lipstick-L, C11, K1, K2, TC130, MagCore) work with iPhone 5 through iPhone 14 and older Lightning models, while USB-C models work with iPhone 15/16 series. For Samsung Galaxy, Google Pixel, and Android devices, any VEGER power bank with USB-C output or USB-A output will work perfectly—most Android phones use USB-C charging. For tablets (iPad, Samsung Galaxy Tab, etc.), choose models with higher capacity (10,000mAh+) and faster output (20W+) for optimal charging. For laptops, select VEGER's laptop-grade models with 100W PD output (T100, TC130, Tank Boost). For wireless earbuds, smartwatches, and accessories, all models work, with many featuring special trickle-charging mode for low-power devices. If you're unsure, contact us with your specific device model and we'll recommend the perfect VEGER power bank.

Can I charge my laptop with a VEGER power bank?

Yes! Several VEGER models are specifically designed for laptop charging. VEGER's laptop-compatible models include: T100 (20,000mAh, 100W PD) charges MacBook Pro 13" to 80%, MacBook Air fully, and most ultrabooks, TC130 (25,000mAh, 100W PD, built-in cables) charges MacBook Pro 13" fully and provides extra phone charging, Tank Boost (56,000mAh, 100W + 30W PD) charges gaming laptops and MacBook Pro 16" multiple times, and K1 & K2 (35W PD) provide emergency charging for MacBook Air and ultrabooks (partial charges). To charge your laptop, you need a power bank with at least 45W PD output (we recommend 100W for full-speed charging) and a USB-C to USB-C cable. Check your laptop's charging requirements—most modern ultrabooks require 45W-65W, while gaming laptops may need 100W+. VEGER's 100W models charge laptops at the same speed as their original wall chargers.

Can I charge low-power devices like earbuds and smartwatches?

Absolutely! VEGER power banks are designed to charge devices of all power levels, from smartphones to tiny wireless earbuds. Many VEGER models feature intelligent trickle-charging mode that automatically activates when charging low-power devices like AirPods, wireless earbuds (Galaxy Buds, Pixel Buds), smartwatches (Apple Watch, Samsung Galaxy Watch), fitness trackers, Bluetooth headphones, and USB desk fans. Trickle-charging mode delivers a gentle, steady low current that's safe for small device batteries and prevents overcharging. Models with trickle-charging include MagMulti, MagCore, MagOn, Tank Lite, Tank Boost, and most 10,000mAh+ models. For Apple Watch specifically, VEGER offers the Pomme (dedicated Apple Watch charger), MagMulti (charges iPhone + Apple Watch + AirPods), and MagCore (charges iPhone + Apple Watch + wired devices). The mode typically activates automatically—no special button or setting required.

What is the difference between Lightning and USB-C?

Lightning and USB-C are two different types of charging connectors. Lightning is Apple's proprietary connector used on iPhone 5 through iPhone 14, older iPad models (non-Pro), AirPods with Lightning case, and some accessories. It's a small, reversible connector exclusive to Apple devices. USB-C is the universal modern standard used on iPhone 15/16 series, all modern Android phones (Samsung Galaxy, Google Pixel), iPad Pro and newer iPad Air, MacBook laptops, Nintendo Switch, and most new electronics. It's also reversible and supports faster charging and data transfer. To choose the right power bank: if you have iPhone 14 or older, choose models with Lightning (PlugOn-L, Lipstick-L, C11, K1, K2, TC130), if you have iPhone 15/16 or Android, choose models with USB-C (PlugOn-C, Lipstick-C, KC1, T100, all wireless models), and if you have mixed devices (both Lightning and USB-C), choose models with both built-in (K1, K2, C11, TC130, MagCore) or models with multiple port types. The good news: most VEGER power banks include both connector types or multiple ports to charge any device.

Travel & Safety

Are VEGER power banks allowed on airplanes?

Most VEGER power banks are allowed on airplanes in carry-on luggage, but there are important rules you must follow. TSA and international aviation regulations require: power banks must be in carry-on luggage only (never checked baggage), power banks under 100Wh are generally allowed without restriction, and power banks 100-160Wh may be allowed with airline approval (limit 2 per passenger). Here's how VEGER models comply: All 5,000-20,000mAh models (18.5Wh - 77Wh) are fully compliant with no restrictions, Tank Lite 50,000mAh (185Wh) exceeds the limit and cannot be taken on commercial flights, and Tank Boost 56,000mAh (207.5Wh) exceeds the limit and cannot be taken on commercial flights. To find your power bank's Wh rating, check the product specifications or the label on your power bank (Wh = watt-hours). For air travel, we recommend VEGER's 10,000-25,000mAh models which provide excellent capacity while remaining fully compliant with all airline regulations. Always check with your specific airline before traveling, as policies may vary.

What safety features are built into VEGER power banks?

Every VEGER power bank is equipped with comprehensive multi-protection safety systems that constantly monitor and protect your devices. VEGER's safety features include: overcurrent protection (prevents excessive current flow that could damage devices), overvoltage protection (ensures voltage stays within safe limits), short-circuit protection (immediately cuts power if a short circuit is detected), overcharge protection (stops charging when battery reaches 100% to prevent damage), temperature control (monitors internal temperature and reduces power if overheating occurs), and smart charging intelligence (automatically identifies device requirements and delivers optimal safe power). Additionally, VEGER power banks use premium lithium-polymer battery cells (safer and more stable than older lithium-ion technology), fire-resistant housing materials that meet international safety standards, and certified compliance with CE (European safety), FCC (electromagnetic interference standards), and RoHS (restriction of hazardous substances). These systems work automatically in the background—you don't need to do anything. Your devices are protected from the moment you plug them in.

Is it normal for a power bank to get warm when charging?

Yes, it's completely normal for power banks to become warm during use. Here's what to expect and when to be concerned: Normal warmth occurs during fast charging (your power bank may become noticeably warm, especially during PD or QC fast charging—this is normal as energy is being transferred rapidly), during recharging (the power bank may warm up while being recharged, particularly if using fast charging input), and in warm environments (ambient temperature affects operating temperature). Normal operating temperature is warm to the touch but not uncomfortably hot (you should be able to hold it comfortably). When to be concerned: if the power bank becomes too hot to touch comfortably, if you notice any swelling, deformation, or unusual odors, if the power bank becomes hot when not in use, or if charging stops unexpectedly. If you experience any concerning symptoms, immediately disconnect the power bank, place it in a safe, cool location away from flammable materials, and contact our customer support team. VEGER's built-in temperature protection systems are designed to prevent dangerous overheating, but if you have any concerns, we're here to help.

Product Usage

What is "trickle-charging mode" and how do I activate it?

Trickle-charging mode is an intelligent feature that delivers a gentle, low-current charge specifically designed for small, low-power devices like wireless earbuds, smartwatches, and Bluetooth headphones. Standard power banks deliver high current optimized for smartphones, which can be too much power for tiny devices and may cause charging issues or won't recognize the small device. Trickle mode solves this by reducing output current to safely charge these delicate electronics. Activation is automatic on most VEGER models—the power bank detects when a low-power device is connected and automatically switches to trickle mode (no button pressing required). On some models, you may need to press the power button twice quickly or press and hold the power button for 2-3 seconds (check your specific model's user manual for exact instructions). VEGER models with trickle-charging mode include MagMulti, MagCore, MagOn, Tank Lite, Tank Boost, and most 10,000mAh+ capacity models. You'll know it's working when your small device (like AirPods) begins charging, the LED indicators may pulse or display differently than normal high-power charging, and your earbuds or smartwatch charging indicator light turns on. This feature ensures safe, reliable charging for all your devices, big and small.

What do the LED indicator lights on my power bank mean?

LED indicators show your power bank's remaining battery level at a glance. The specific meaning varies slightly by model, but here are the common patterns: 4 or 5 LED lights indicate 4 lights on = 75-100% charged, 3 lights on = 50-75% charged, 2 lights on = 25-50% charged, 1 light on = 0-25% charged (recharge soon), and blinking light = very low battery or actively charging. LCD/LED display models show exact battery percentage (like 87%), charging status (IN when recharging, OUT when charging devices), and power output level. Light behavior means solid lights = current battery level, blinking/pulsing = power bank is actively charging or discharging, flashing rapidly = potential error (disconnect and contact support if persists), and no lights = power bank is fully depleted or in sleep mode (press power button to wake). Models with 5 LED indicators provide more precise capacity readings (each light = 20% capacity). VEGER models with LCD displays (L30, K1, K2, C11, TC130, MagCore, KC1) show exact percentage—no guessing required. To check battery level, simply press the power button once—the lights will illuminate showing current charge. If lights don't appear, your power bank may need recharging.

How should I store my power bank when not in use?

Proper storage extends your power bank's lifespan and maintains optimal performance. Follow these storage best practices: Charge level—store at 40-70% charge (not fully charged or completely empty). Fully depleted batteries can enter deep discharge and become damaged, while storing at 100% for extended periods degrades battery chemistry. Recharge every 3-4 months even if not in use to maintain healthy charge levels. Temperature—store in a cool, dry place at room temperature (15-25°C). Avoid hot environments (never leave in car during summer, keep away from heaters and direct sunlight, and don't store in freezing temperatures). Environment—keep in a dry location away from moisture and humidity, store away from metal objects that could cause short circuits, and avoid dusty or dirty environments. Usage tips—if not using for a month or more, recharge to 50-70% before storage, store in original packaging or protective case when possible, keep away from children and pets, and don't stack heavy objects on top of your power bank. Before using after long storage, check for any physical damage (swelling, deformation), verify the power bank charges normally, and if stored for 6+ months, perform a full charge/discharge cycle to recalibrate. Following these guidelines ensures your VEGER power bank remains reliable and ready whenever you need it.